COVID-19 has created unprecedented circumstances for all Canadians. I want to reassure you that Venngo is being very diligent in our company’s efforts to protect the health and safety of our staff, clients, and partners. We have leaned into all suggestions to help flatten the curve for COVID-19 by practicing self-isolation, adhering to travel advisories, implementing social distancing, and using proper hand washing. Our office is now closed, and all staff are working from home.
Venngo is also ensuring that we continue to deliver the highest client service and performance to you during this period, and I want to share with you that we have taken the following actions:
- Our bilingual customer support team will be fully available to assist with any questions and concerns
- We have temporarily reduced the # of weekly promotional and marketing e-newsletters, as we recognize our members are prioritized on the impacts to them and their families from COVID-19
- Our team is working very closely with our Brand Partners to ensure that any future marketing promotions are appropriate and aligned to the sensitivities and circumstances around COVID-19
- We are developing a webinar series with topical themes relevant to the current crisis.
We will continue to strive for excellence on our service delivery even during these challenging times. We welcome your feedback and suggestions on how we can best support you.
President, Venngo Inc.